FAQ
How long will it take for my item to get delivered?
That depends on the level of customization involved for your order. You will most likely get your item within 7-12 business days of ordering. Most items however will ship much faster than that. Please order in plenty of time if the item is required for a specific date such as a birthday or other celebration.
How can I track my order?
When you order with ProtoPixie you are emailed out a unique order ID. You can lookup your order any time here: https://www.protopixie.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.
We accidentally ordered the wrong size, can we change it?
If the item hasn't been made yet, we may be able to change the size for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and where possible they will get the size changed for you. Most people notice it right after they order and we can get it switched pretty easily. Send us an email and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@protopixie.com and we'll get you a new one out!
Print On Demand Masks Details
The mask should not be used (1) in any surgical setting or where significant exposure to liquid, bodily or other hazardous fluids, may be expected; (2) in a clinical setting where the infection risk level through inhalation exposure is high; or (3) in the presence of a high intensity heat source or flammable gas. Manufacturer makes no warranties, either expressed or implied, that the mask prevents infection or the transmission of viruses or diseases.